Student Help Center

Happy student with laptop


Call us toll free for help anytime at 1-855-382-2435

Or get help by submitting a "Blackboard Support Request Ticket" online

Students can get help with Blackboard course content from their instructor. For help using the MyDTCC portal or Blackboard please call the 24/7 Support Desk at 1-855-382-2435. You may also submit an online "Support Request Ticket"  but please be aware that you must be logged into the MyDTCC portal to access the form. In addition, the College's open computer lab staff work with students to help them better understand our current campus technology resources.  If you are having issues with a college computer, wireless or the college network, please contact the Campus Help Desk at your campus. Phone numbers for the Campus Help Desks are listed below.

Delaware Tech does not support personal workstations. If you are having computer, network, wireless or internet issues with your own computer please visit the Blackboard Minimum Technology Requirements page to help you troubleshoot your issues.


Click an area to learn more
 
Blackboard Support Request Ticket
Student Technology Overview Videos
Delaware Tech FAQs for Students
Student Technology Reference Card
       
Blackboard Learn Video Tutorials
Blackboard Student Help
Blackboard TV YouTube Videos
Adobe Connect Tests & Help

       
Pearson Student Video Tutorials
Pearson 24/7 Technical Support
McGraw-Hill Customer Support
Web Browser Test Tool
       
Blackboard Minimum Technical Requirements Student Tutoring Help at Delaware Tech Delaware Tech Wireless Support Download Center - Free Software
       
 Delaware Tech Bookstore    




 
Campus Help Desks

Dover
Help Desk Phone Number: (302) 857-1911
Phone Support Hours:
Monday through Friday: 8:00 am to 7:00 pm
Friday: 8:00 am  to 4:00 pm



Georgetown

Help Desk Phone Number: (302) 259-6285
Location: Student Open Lab, Room 180
Hours:
Monday through Thursday: 8:00 am to 9:00 pm
Friday: 8:00 am to 4:00 pm



Stanton
Help Desk Phone Number: (302) 453-3749
Location: Room A227
Hours
Monday through Thursday: 8:00 am to 10:00 pm
Friday: 8:00 am to 4:30 pm
Saturday: 8:00 am to 1:00 pm



Wilmington
Help Desk Phone Number: (302) 657-5162
Location: Open Computer Lab, Room 250
Hours
Monday through Thursday: 8:00 am to 10:00 pm
Friday: 8:00 am to 4:30 pm
Saturday: 8:00 am to 1:00 pm


Frequently Asked Questions
 
1. How do I register for courses online (Self-Service Banner)?







 
2. How do I transfer credits?
 
3. How do I enroll in a course?
 
4. What is the enrollment deadline?
 
5. How do I apply for financial aid?
 
6. How do I know what type of course I am registering for?
 
7. How to disable common Pop-Up Blockers?
 
8. How do I check my Browser to see if it's compatible with Blackboard?
 
9. What do I need on my computer to use Blackboard on my computer?
 
10. How do I get free software I need for my courses?