Blackboard System Updates

This page contains critical communications concerning Blackboard.

Please check here for information regarding downtime or known Blackboard issues.

Blackboard Holiday Upgrade and Changes

Blackboard is requiring a major system upgrade over the holiday break. Updates will include replacing Crocodoc, the content management and mark up tool, with the new Box View tools. Box Inc. purchased Crocodoc several years back and is no longer supporting it as of January 2018. CCIT will be working over the break to make sure everything is working properly for faculty and students when you return in the new year. Meanwhile, please review the documentation (link provided) for details on the new “BOX View” for inline grading.

Blackboard offline: 12/20/2017 @ 12:00 AM
Blackboard online: 12/20/2017 @ 12:00 PM

Documentation: Transitioning from Crocodoc to the New Box View in Blackboard

Known Issues

Since the upgrade that took place on 8/19/2017, as you are aware, Blackboard has experienced several errors that have affected usability. As we continue to search for permanent solutions to these issues, we would like to inform you of several fixes that we have found to some of the most commonly encountered errors:

Issue #1: Items cannot be moved correctly

This includes items on the menu, as well as folders or items within Learning Materials or other content areas.

Fix: This is a browser compatibility issue that appears to only occur in Google Chrome. Switching to Mozilla Firefox should resolve the issue.

Issue #2: Course menu cannot be seen and/or Grade Center is displaying one student at a time

Fix: This is a screen resolution issue, which causes Blackboard to display the screen as if it was on a mobile device. In order to resolve this, you will need to adjust the screen resolution on any computers that are experiencing this issue by following these steps:

  1. Click on the Windows logo in the bottom left of the screen and select Control Panel.
  2. Select “Display” from the list of options.
  3. On the dialog window that opens, select “Adjust resolution” from the menu on the left.
  4. Open the “Resolution” drop down menu and select a resolution of 1280×1024 or higher. Making sure that the first number is 1280 or above is the most important part.
  5. Click the “Apply” button.
  6. After the resolution is changed, select “Keep Changes”.

Issue #3: Unable to enter grades in the last column in Grade Center

Fix: A temporary workaround to solve this issue is to increase the “Rows Displayed” in Blackboard to a number greater than the number of students enrolled in the course. This should correct the inability to enter grades. Follow these steps to implement this fix:

  1. Scroll all the way down in Grade Center and click the “Edit Rows Displayed” button in the bottom-right.
  2. In the box that appears, change the number in “Minimum Rows Displayed” to a number greater than the number of students you have enrolled in the course.
  3. Click the “Go” button.

Issue #4: Students unable to access course content

This issue involves students receiving an error message when they attempt to access certain course materials. The error is typically displayed with a red bar at the top of the screen and may indicate they do not have proper permissions to access the content. This issue may affect students even though the instructor can still access all content.

This issue is caused by following incorrect Course Copy procedures. To avoid it in the future, when completing a course copy, use the default option in the File Attachments section of the Course Copy screen: “Copy links and copies of the content”.

Fix: A Blackboard system administrator will need to change the student permissions in your course. If you think you are experiencing this issue, you should submit a Blackboard ticket. In your ticket, be sure to include the CRN of the affected courses.

Issue #5: Attachments sent from Grade Center via email do not open properly

This is caused by the attachment file extensions being changed to “temp”, and it is unique to sending emails via Grade Center.

Fix: Do no send attachments when sending emails through Blackboard. Instead use the Course Email tool.

Issue #6: The Quick Comment feature in Grade Center does not work

Fix: To leave a comment on a Grade Center item, you will need to select “View Attempt” or “View Grade Details” and enter comments in the new screen.

Issue #7: Not receiving email notifications for discussion board subscriptions

Notification emails for discussion boards to which you are subscribed are not being sent. This is a known issue with no fix yet. Blackboard is working on resolving the issue.